2f, High St, Wollaston, Stourbridge, West Midlands DY8 4NH
Tel: 01384 375919
My wife has been given a good report regarding Karma. This was after all the old ‘Neel Akash’ renamed and rebranded for the 21st century.
They mean business too, because the decor has been upgraded significantly with the revamp, as has the presentation of the food.
Its all flower shaped radish and fluted carrot garnishes on the sides of plates these days.
The prices have been upgraded somewhat too though, so your paying for the ‘experience’.
The food though, I can report, is delicious. I chose a Chef Special which was a Keema Mince and Chicken Tikka Bhuna with rice included, and I complimented with a Tandoori Roti. My wife chose Tikka masala which was dressed with boiled egg.
Unfortunately the whole evening was marred somewhat by the strange feeling of being unwanted in the restaurant. We hadn’t booked as such and this is fair enough, but it was 6:30 or so when we arrived and the restaurant, apart from one other party, was empty.
We were told to wait a while while we were found a table and this was no problem as one was found for us in the empty restaurant within 5 minutes.
I think, as it was Friday, a busy night was expected , but I couldn’t help get the feeling they wanted us fed, watered and paid up as quickly as possible to get another cover on our table.
We had nearly finished drinking up when we were asked to vacate the table and finish our drinks in the lounge. It had began filling up a little, so maybe I can understand, but there was nowhere to sit in the lounge area, so we ended up standing around , finishing drinks and then well, we left vowing never to return…….
I really do think that Karma staff should have a rethink in regards to the whole customer experience, as , as great as the food may be, and as nice as they have redecorated, there are a many restaurants in the area just as great where I will feel more welcome in future I’m sure.